Position: B2C Customer Service Advisor / Mitarbeiter Kundenservice (m/w)
Standort: Office München oder Düsseldorf
Location: Düsseldorf, Germany
Post date: 2018-06-05
Close date: 2018-07-31
Stunden: FULL_TIME Vollzeit - 40hrs
Bitte beachte, dass einige Jobangebote wegen zu hoher Anzahl der Bewerbungen vor dem Ablauf der veröffentlichen Laufzeit geschlossen werden können. Wir raten Dir deshalb so früh wie möglich die Bewerberform auszufüllen.
In this role you will support the e-commerce services team by providing excellent customer service to our customers.
This role will be integral in building an effective and cohesive team and will suit someone who has previous customer services experience within a busy, fast paced environment and who is fluent in German, written & spoken.
- Respond promptly to customer inquiries; handling and resolving customer complaints within a 48 hour turnaround, via phone, email, webchat and other social media channels
- Keep accurate records of customer inquiries, interactions and details of actions taken
- Provide excellent levels of customer service
- Take ownership for own performance actively seeking opportunities to improve and develop
- Support with other ad-hoc duties to include covering our Reception on occasions, translating short texts or reviewing translations, etc.
- Work from Monday to Friday and on Saturdays in a 4 week period
- Fluent in German
- Good English skills
- Able to deliver excellent customer service
- An excellent communicator, with interpersonal and relationship building skills
- A strong team player
- Computer literate (Outlook, Word, Excel)
- Highly organised and have a high attention to detail
- Able to handle a wide range of different complex enquiries in close succession in order to meet the demands of the many different types of callers.
- Able to build rapport and be passionate about delivering excellent customer service